So basically the troubleshooter is saything that we are having problems that don't seem to exist. Obviously we have the printer turned ON :) And I am able to ping the printer from my computer and there doesn't seem to be any communication issues. I ran the trouble shooter and the end result showed the following problems: "Printer Xerox Phaser 6180MFP-N PS cannot be contacted over the network" AND "Printer is turned off". We are having an issue with our company network printer (a Phaser 6180MFP) - this past friday it was working flawlessly, however, when we came back to work on Tuesday after the long weekend, the printer is all of the sudden not working. I realize this issue is specific to my environment but I hope it helps in some way. Using a different network switch, I disabled the Auto Detect Proxy using the web management of the WorkCentre and now everything works. Wireshark showed the Workcentre was trying to register with our firewall to configure the proxy setup, the machine had no way to authenicate so it was failing to make the connection.There was no error report of any kind, just no response from the unit. I did not connect these two events together until a packet capture. We use ISA Server for a firewall and require authentication for Internet access. Last week I enabled the DHCP and DNS settings on our server to have IE autodetect the proxy server, shortly after the 3550 stopped working.
If I left the network cable unplugged I could use the other functions after a power cycle.īy using Wireshark to capture packets I found the problem to be related to the Auto Detect Proxy Settings in the network setup. From that point we could not copy, fax, scan or print.
The machine would show "Printing" on the display but nothing would happen. I have a WorkCentre 3550 that gave similar symptoms.
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